Frequently Asked Questions
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How does the guest‑parking validation process work?
Guests scan the onsite QR code, enter their license plate number, and receive a 6–10‑character validation code from your staff. Once the code is entered, their plate is white‑listed for the allotted time limit and they may park without risk of citation. -
How often will validation codes change?
Codes rotate on the 1st of every month by default. You’ll receive the new code three days prior via your chosen delivery method (email). -
What if a guest can’t scan the QR code?
Staff can manually open the same web link on any device, enter the guest’s plate, and input the current validation code. If internet access fails, call OPS support 4704103181 to register the plate. -
Can we adjust the validation time limit?
No. Default validation time is 24hrs however new updates will be released that enable different time lengths. -
How do employees register their vehicles?
List employee plates on the onboarding form or email additions/changes anytime. Staff plates are white‑listed year‑round and do not count against your guest‑validation quota (if applicable).. -
How is the lot enforced?
OPS patrols with license‑plate‑recognition cameras and parking enforcement personnel. Unvalidated or overstayed plates receive a citation; repeat offenders may be towed. Tenants are not liable for enforcement fees. -
Who do we contact for technical issues or signage replacements? Email tfreeman@opsparking.com or call 4704103181 (24/7). Average response time is under 45 minutes during business hours.